In most cases, the quickest way to get help is to contact us and have a technician evaluate your issue remotely. This does mean that your computer needs to be on the the internet during the time the technician investigates your issue.
To begin a remote support call, you will need to provide a valid credit card for processing at the end of the support period. If you are a member of our monthly maintenance plan, simply give the technician your name and address and he will begin remote assistance immediately.
If you would just like a little information about what may need to be done, you may call us or chat live on our site with a technician. If no technicians are online, more than likely they are all out on calls. Please contact us by phone or email for possible courses of action required to get your PC healthy again.